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Materials we use:

  • Rhodium: A metal that enhances the shine of the jewelry and protects it from wear.
  • Handwoven threads and artisanal knots Crafted with care to add unique detail and texture.
  • Crystals and Murano glass: For a vibrant, elegant touch.

 

Care Tips:

  • Avoid contact with water, sweat, perfumes, or creams.
  • Store your accessories in a dry place.
  • Clean them with a soft cloth.

Take care of your accessory by following the tips we’ve shared—it's the best way to keep it looking great!

Shipping Information

  • Standard Shipping: For domestic orders, we use USPS. Standard packages typically arrive within 2-5 days after shipment.
  • Express Shipping: For domestic orders, we use UPS. Express packages should arrive within 2 business days after shipment.
  • Processing Time: Please allow 2 to 4 days for order processing before your package is shipped. Shipping times do not include processing time.
  • Tracking: A tracking number will be sent to the email address provided at checkout.

Note: Claudia Vélez Accessories is not responsible for packages that are lost, stolen, or damaged by the carrier.