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PREGUNTAS FRECUENTES
Materials we use:
- Rhodium: A metal that enhances the shine of the jewelry and protects it from wear.
- Handwoven threads and artisanal knots Crafted with care to add unique detail and texture.
- Crystals and Murano glass: For a vibrant, elegant touch.
Care Tips:
- Avoid contact with water, sweat, perfumes, or creams.
- Store your accessories in a dry place.
- Clean them with a soft cloth.
Take care of your accessory by following the tips we’ve shared—it's the best way to keep it looking great!
Shipping Information
- Standard Shipping: For domestic orders, we use USPS. Standard packages typically arrive within 2-5 days after shipment.
- Express Shipping: For domestic orders, we use UPS. Express packages should arrive within 2 business days after shipment.
- Processing Time: Please allow 2 to 4 days for order processing before your package is shipped. Shipping times do not include processing time.
- Tracking: A tracking number will be sent to the email address provided at checkout.
Note: Claudia Vélez Accessories is not responsible for packages that are lost, stolen, or damaged by the carrier.